work with me

selected projects

I provide hands-on design support and long-term strategy for individuals and teams working in the intersection of digital rights, human-centered design, and public-interest technology.

My work focuses on uncovering and addressing challenges faced by vulnerable and historically marginalized communities through approaches such as decoloniality, decentralization, and mutual aid.

I'm fluent in the languages of design, research, technology, and management. This allows me to collaborate effectively across diverse teams and user groups, bridging the gap between human desirability, technological feasibility, and economic viability in product development.

I'm available to provide my services free-of-charge for internet freedom projects through the User Experience and Discovery (UXD) Lab, thanks to the support of the Open Technology Fund.

Learn more about the UXDLab and apply for support here

Alternatively, feel free to reach out to me directly here if you'd like to chat about your project’s needs ☺

my services

I have provided hands-on supports, as well as coaching, mentoring, and consulting services for individuals, project teams, and organizations in the following areas:

Secure UX Design & Research
Web Design and Interaction Design
Branding & Visual Identity Development
Organizational Identity, Value, Strategy & Development
Curriculum, Program & Process Design
Project Sustainability & Management
Co-Design Workshop Facilitation

01. User Discovery — Gaining a thorough understanding of users' needs and pain points to guide product development strategy by:

Planning and executing qualitative and quantitative research
Developing generative probes to lead to deeper insights
Identifying deep, core issues as well as superficial complaints or compliments
Leading teams through research processes, synthesis/analysis, and insight development
Delivering a clear, concise, supported, and action-oriented research report

METHODS

ethnographic and qualitative research • focus group • diary studies • contextual interviews • participatory observation • system mapping • user journey mapping • shadowing • survey • card sorting • personas • user stories • stakeholders mapping • ecosystem mapping

02. Design, Usability and Accessibility — Ensuring products and services are secure, usable, and accessible by:

Generating rough concept sketches, user flows, and paper and click-through prototypes
Iterating on wire-frames for interfaces and architectures
Testing ideas and prototypes with users and stakeholders
Creating external or internal process documentation
Ongoing support on implementation

METHODS

ideation and concept development • problem statement • co-design workshop •
empathy map canvas • storyboard • desktop walkthrough • service design blueprints • userflow • information architecture • wireframing and prototyping • usability testing • interaction design • brand and visual design • usability audit • heuristic reviews • design feedback and coaching

My working languages are English, Japanese, and Vietnamese.

I also also speak Vietnamese Sign Language (advanced), German (elementary), and American Sign Language (elementary).